Marsupio cooperates with the best express couriers , selected depending on the region of destination and the type of product.
On the bottom of the page there is a list of the countries to which Marsupio forwards. The cost of shipment will be listed in the cart, it will be added to the total order during the checkout process and it will be charged at the time of payment.
Orders are processed from 9:00 to 17:00 GMT Monday to Friday.
Orders placed after 17.00 on Friday evening will be processed the following Monday.
Orders to Italy are delivered within 24 to 48 hours from time of shipment (excluding public holidays).
Shipments to the rest of the European Union take approximately 4-5 working days. For any requests, questions or comments, please contact the customer service.
Once the parcel is sent, you will receive an email with the courier reference and tracking number to follow the status of the shipment.
TAXES AND INTERNATIONAL CUSTOMS DUTIES
Within the European Union
There are no extra fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything on delivery.
Outside the European Union
Shipments with destinations outside the European Union may be subject to import taxes or customs duties. These charges are the sole responsibility of the recipient, who will pay this fees to the courier or competent authorities.
CUSTOMS CLAERANCE FAILURE
It is up to the customer to ensure that the package is cleared through customs, give all the necessary information and / or pay the related taxes. If the package does not clear customs, will be returned to our warehouse.