{"id":26075,"date":"2018-03-23T11:05:22","date_gmt":"2018-03-23T10:05:22","guid":{"rendered":"https:\/\/www.marsupio.it\/garanzia\/"},"modified":"2020-09-03T15:44:14","modified_gmt":"2020-09-03T13:44:14","slug":"guarantee","status":"publish","type":"page","link":"https:\/\/www.marsupio.it\/en\/guarantee\/","title":{"rendered":"Guarantee"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"80\" data-normal_resolution=\"1024\" data-normal_size=\"80\" data-tablet_resolution=\"800\" data-tablet_size=\"20\" data-mobile_resolution=\"480\" data-mobile_size=\"20\" style=\"height: 80px;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-center style_01 dfd-heading-6a0753f825128 dfd-disable-resposive-headings\" id=\"dfd-heading-6a0753f825128\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title dfd-title \" style=\"\">GUARANTEE<\/h5><div class=\"dfd-heading-delimiter\"><\/div><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a0753f825128.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {border-bottom-style:solid;border-bottom-width:1px;width:100px;border-bottom-color:#dddddd;}.dfd-heading-6a0753f825128.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text css=&#8221;.vc_custom_1523454406180{margin-top: 20px !important;margin-right: 20px !important;margin-left: 20px !important;}&#8221;]Since over 40 years, Marsupio has projected and realized high quality and innovative products. Every item is carried out before delivering, a strict quality controls ensure products free of material and packaging faults.<\/p>\n<p>The lifetime of a product refers to the amount of use you can expect from it. While we assess every case on an individual basis common sense suggests that a product used every day is going to reach the end of its lifetime quicker than a product used once a year.<\/p>\n<p>If you should discover this type of fault, you can use the 2-year warranty from the date on which the product was purchased.<\/p>\n<p>Below are instructions for starting up our company&#8217;s authorised return procedure:<\/p>\n<p><strong>1.\u00a0If the product was purchased from a Marsupio dealer<\/strong><br \/>\nThe purchaser must return the faulty item to the sales point where it was purchased together with the payment receipt. The shop owner will send the item directly to Marsupio company. At its own discretion, Marsupio will then replace or repair the item.<\/p>\n<p><strong>2. If the product was purchased from our online shop<\/strong><br \/>\nTo start up the procedure, write an email to <a href=\"mailto:marsupio@marsupio.it\"><span style=\"color: #e3131a;\">marsupio@marsupio.it<\/span><\/a>, sending a short description of the problem, our order number, your name, surname, address and telephone number including photographs of the issue. Our customer service will receive your request and contact you as soon as possible, then proceeding with the free repair or replacement if the item is under warranty, or will send an estimate for the repair if the items are not covered by the Marsupio warranty.<\/p>\n<p><strong>if you need to send your pack to us please remember to clean it before doing. You can follow our advises on the page <a href=\"https:\/\/www.marsupio.it\/en\/tips\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #e3131a;\">Tips<\/span><\/a>.\u00a0aYou can follow our advises on the link or we may not be able to work on it.<\/strong><\/p>\n<p>While cases of wear and tear, accidental damage, abuse and lifetime expiration are not covered by warranty we\u2019ll try our best to help and will look to repair the pack at a reasonable cost. As part of our commitment to protecting the environment we strive, whenever possible, to repair products rather than replace them including shipment cost.[\/vc_column_text]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"60\" data-normal_resolution=\"1024\" data-normal_size=\"60\" data-tablet_resolution=\"800\" data-tablet_size=\"40\" data-mobile_resolution=\"480\" data-mobile_size=\"40\" style=\"height: 60px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-center style_01 dfd-heading-6a0753f82522e dfd-disable-resposive-headings\" id=\"dfd-heading-6a0753f82522e\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h5 class=\"widget-title dfd-title \" style=\"\">GUARANTEE FAQS<\/h5><div class=\"dfd-heading-delimiter\"><\/div><\/div><\/div><\/div><script type=\"text\/javascript\">\r\n\t\t\t\t\t\t\t\t\t(function($) {\r\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6a0753f82522e.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {border-bottom-style:solid;border-bottom-width:1px;width:100px;border-bottom-color:#dddddd;}.dfd-heading-6a0753f82522e.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}<\/style>\");\r\n\t\t\t\t\t\t\t\t\t})(jQuery);\r\n\t\t\t\t\t\t\t\t<\/script><\/div>[vc_column_text css=&#8221;.vc_custom_1521803212312{margin-top: 20px !important;margin-right: 20px !important;margin-left: 20px !important;}&#8221;]<strong>HOW DO I REQUEST A SPARE PART?<\/strong><br \/>\nOur customer team handles all of our spare part requests.<br \/>\nTo request spare parts for your Marsupio product, please click here <a href=\"https:\/\/www.marsupio.it\/en\/contacts\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #e3131a;\">Contacts<\/span><\/a> and follow the instructions. Once we have this information, our team will be in touch.<\/p>\n<p><strong>I\u2019VE BROKEN A BUCKLE. HOW CAN I GET A REPLACEMENT?<\/strong><br \/>\nIn order to get a replacement buckle please write an email to: <a href=\"mailto:marsupio@marsupio.it\"><span style=\"color: #e3131a;\">marsupio@marsupio.it<\/span><\/a><\/p>\n<p>Please include the following information when making your request:<br \/>\n1.\u00a0A photo of the broken buckle and the model of the product;<br \/>\n2. The width of the webbing that the buckle sits on (in millimetres);<br \/>\n3. The address the replacement should be posted to<\/p>\n<p>We will then be able to process your request.<\/p>\n<p><strong>HOW LONG DOES A REPAIR TAKE?<\/strong><br \/>\nFrom receipt of the pack, normally 7\/10 days, Top urgent case 2\/3 days.<\/p>\n<p><strong>HOW DO I WASH THE PRODUCTS?<\/strong><br \/>\nThe products should be washed by hand with neutral soap and water, using a soft brush.<br \/>\nMore info in the link: <a href=\"https:\/\/www.marsupio.it\/en\/tips\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #e3131a;\">Tips<\/span><\/a><\/p>\n<p><strong>IF I RETURN A PRODUCT UNDER WARRANTY, MUST I PAY FOR SHIPMENT COSTS?<\/strong><br \/>\nIf the product is under warranty, shipping costs will be paid by Marsupio, who will arrange for the product to be picked up, agreeing details with the customer, via the courier Bartolini or SDA.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"100\" data-normal_resolution=\"1024\" data-normal_size=\"100\" data-tablet_resolution=\"800\" data-tablet_size=\"80\" data-mobile_resolution=\"480\" data-mobile_size=\"80\" style=\"height: 100px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1523454406180{margin-top: 20px !important;margin-right: 20px !important;margin-left: 20px !important;}&#8221;]Since over 40 years, Marsupio has projected and realized high quality and innovative products. Every item is carried out before delivering, a strict<\/p>\n","protected":false},"author":182,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-custom-with-header.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26075","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Guarantee - Marsupio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.marsupio.it\/it\/garanzia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guarantee - Marsupio\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1523454406180{margin-top: 20px !important;margin-right: 20px !important;margin-left: 20px !important;}&#8221;]Since over 40 years, Marsupio has projected and realized high quality and innovative products. 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